Privacy Policy

Last Updated: July 2026

Piingless is a SaaS product developed and operated by Funnel Pandit, based in India.

This Privacy Policy explains how Piingless (“we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information when you visit our website, create an account, use our platform, or connect third-party services.

Piingless serves users globally, and personal information is handled in accordance with applicable privacy and data protection laws.

1. Information We Collect

We may collect information you provide directly to us or generate while using Piingless, including:

Account Information

  • Name

  • Email address

  • Phone number

  • Company or agency name

  • Job title or role

  • Login and account information

Workspace and Business Data

  • Client and team member information

  • Projects, tasks, and requirements

  • Files and attachments

  • Comments and chat messages

  • Packages and service information

  • Time records

  • Reviews, approvals, and project sign-offs

  • CRM contacts, leads, and related business data

You are responsible for ensuring you have the necessary rights or permissions to provide personal information belonging to clients, employees, contractors, or other individuals.

2. Payment Information

Payments may be processed through third-party payment providers such as Stripe, Razorpay, or other supported payment gateways.

We may receive limited billing and transaction information, including payment status, subscription details, transaction identifiers, and billing history.

Complete payment card details are generally processed directly by the payment provider and are not stored by Piingless where the payment provider handles those credentials.

3. AI and Integration Data

When you use AI-assisted features, information you submit may be processed as necessary to generate task descriptions, scopes of work, or other requested outputs.

If you connect Piingless with third-party services, relevant data may be exchanged with those services according to the permissions you authorize.

Third-party services process information according to their own privacy policies and terms.

4. Information Collected Automatically

When you use our website or platform, we may automatically collect technical and usage information such as:

  • IP address

  • Browser and device type

  • Operating system

  • Login and session activity

  • Pages and features used

  • Approximate location derived from technical information

  • Error, diagnostic, and performance data

We use this information to operate, secure, troubleshoot, analyze, and improve Piingless.

5. How We Use Your Information

We may use information to:

  • Create and manage accounts

  • Provide and operate Piingless

  • Manage clients, projects, tasks, requirements, and workflows

  • Provide CRM, communication, payment, and AI-assisted features

  • Process subscriptions and transactions

  • Enable integrations

  • Provide customer support

  • Send account, security, and service notifications

  • Improve platform functionality and performance

  • Prevent fraud, misuse, and security threats

  • Send marketing communications where permitted

  • Meet applicable legal obligations

Where required by law, we process personal information based on appropriate legal grounds, including consent, contractual necessity, legitimate interests, or legal obligations.

6. How We Share Information

We do not sell personal information as part of our ordinary business model.

We may share information with trusted service providers where necessary to operate Piingless, including providers supporting:

  • Hosting and infrastructure

  • Payment processing

  • CRM functionality

  • Email and communication services

  • Analytics

  • AI functionality

  • Authentication and security

  • Customer support

We may also disclose information where required by law, valid legal process, security requirements, or to protect our legal rights.

When you enable a third-party integration, relevant information may be shared with that service according to your authorization.

7. Cookies

Piingless may use cookies and similar technologies for:

  • Authentication and secure sessions

  • Remembering preferences

  • Analytics and performance

  • Understanding product usage

  • Marketing and attribution where applicable

Where required by applicable law, we will request appropriate consent before using non-essential cookies.

You can manage cookies through available cookie controls or your browser settings.

8. Data Security and Retention

We use reasonable technical, administrative, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no online service can guarantee absolute security.

We retain personal information only for as long as reasonably necessary to provide our services, maintain legitimate business records, meet contractual or legal obligations, prevent fraud, and resolve disputes.

When information is no longer required, it may be deleted or anonymized in accordance with applicable requirements.

9. International Data Transfers

Piingless serves customers globally.

Your information may therefore be processed or stored in countries other than your country of residence, including through third-party service providers.

Where required by applicable data protection laws, appropriate safeguards or recognized legal mechanisms may be used for international transfers of personal information.

10. Your Privacy Rights

Depending on your location and applicable laws, including privacy laws applicable in India, the European Economic Area, United Kingdom, United States, and other jurisdictions, you may have rights to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of eligible information

  • Request restriction of certain processing

  • Object to certain processing where applicable

  • Withdraw consent where processing relies on consent

  • Request data portability where applicable

  • Opt out of marketing communications

  • Exercise other privacy rights available under applicable law

We may need to verify your identity before completing certain requests.

If Piingless processes your information on behalf of one of our business customers, certain requests may need to be directed to that business as the organization responsible for your data.

11. Account Closure and Data Deletion

You may request account closure or deletion of eligible personal information by contacting us.

Certain information may be retained where reasonably necessary for legal compliance, financial records, security, fraud prevention, dispute resolution, or other legitimate obligations.

Information stored in backups may remain temporarily until deleted through our normal backup and retention processes.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, data practices, or legal requirements change.

When updated, we will revise the “Last Updated” date on this page. Where required by law, we may provide additional notice of material changes.

13. Contact Us

For questions, privacy requests, or concerns regarding your personal information, contact: [email protected]

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